Shipping policy

Order Processing

Orders are generally processed within 1-3 business days after payment confirmation. Oversized, freight, custom-order, or special-order items may require additional handling time.

Shipping Areas

We ship to Canada and the United States where shipping options are available at checkout. Shipping availability may vary by product size, destination, warehouse location, and carrier availability.

Fulfillment Locations

Orders may be fulfilled from our Canada location or from our Shanghai fulfillment location depending on product availability, product size, destination, and carrier availability.

Canada location: 4980 Mariposa Court, Richmond, BC V7C 2J9, Canada.

Shanghai fulfillment location: No. 3833, Hongmei South Road, Minhang District, Shanghai 201108, China.

Delivery Times

Estimated delivery times vary depending on product availability, fulfillment location, shipping destination, carrier delays, customs processing, and freight requirements.

Typical delivery times: Canada, 3-10 business days; United States, 5-12 business days. Orders fulfilled from Shanghai or shipped as oversized freight may take longer.

Shipping Carriers

We work with major shipping providers including UPS, FedEx, Canada Post, and other logistics partners.

Damaged Shipments

If your order arrives damaged, please contact us within 48 hours after delivery with photos of the packaging and products.

Incorrect Address

Customers are responsible for providing accurate shipping information. Additional shipping charges may apply for returned or redirected shipments caused by incorrect addresses.